Frequently Asked Questions

Accounts and Billing

• Managing Your Account Basics
• Make Changes to Your Account Settings
• Account Documents and Forms
• Payment Options
• Taxes, Surcharges and Fees
• Canceling My Service
• Additional Questions

Managing Your Account Basics

How do I sign up for ReadyRefresh^® bottled water delivery service?

Simply go to our home page and create a login. Then, you can browse our products and place your first order.

Where do I login to my ReadyRefresh^® account?

Simply go to Opens in new windowReadyRefresh.com and click on the ‘Login’ button on the top-right corner! From there, all you have to do is enter your Username and Password.

How do I access my ReadyRefresh^® billing?

Access your billing right here on our website. Just follow these steps:

1. Log in to your ReadyRefresh^® account.
2. Go to My account in the top bar.
3. Click on the drop-down button and select My Invoices to view your billing.

How do I contact ReadyRefresh^® customer service?

Customer Service is only a phone call away! Just dial 800-274-5282 and one of our many Customer Service representatives will help you with whatever you need.

Do I need to be at my home or office to receive my ReadyRefresh^® delivery?

Nope, you tell us what you want and we'll bring it right to your door. With current Covid-19 protocols in place, we are operating in a touchless environment. Even if you ordered a dispenser, no one needs to be home for the delivery. We'll deliver your dispenser right to your doorstep and will leave it outside of your home. Don't worry! Instructions are on the packaging for easy set up!

Note: If our driver is unable to leave the dispenser at your front door for any reason, we will contact you to re-schedule the delivery.

Can I change the number of bottles I receive per delivery?

Of course! You can make any changes you want to an upcoming order simply by clicking on the My Deliveries section of our website.

Can I reschedule, add or skip a delivery?

Yes, and it's easy! You can always customize your delivery schedule to fit your needs, whether it’s adding, rescheduling or skipping a delivery. Just go to the My Deliveries section of our new website 24 hours a day, 7 days a week. You can refer to our Terms and Conditions of ServiceOpens in new window section for more details.

Make Changes to Your Account Settings

How do I make billing or delivery-address changes to my Ready Refresh account?

It's easy, but you can’t do it online. You’ll have to call one of our Customer Service Representatives at 800-274-5282. The reason for this is to ensure that your new delivery address is located in one of our serviceable areas and that there is no interruption in your service. Please call and we will be happy to set up service at your new address.

Am I able to transfer my account?

You can transfer your account to another person by following these steps:

Email:

• Download the Change of Ownership form (Adobe PDF) for Home Accounts Opens PDF in New Window or Office Accounts Opens PDF in New Window
• Print, fill out and scan the form, then email it to BTBARProcessing@bluetriton.com
• Make sure the account holder’s signature is on the Change of Ownership form. When we receive it, we’ll make the changes you’ve requested and contact you if there are any problems.

Mail:

• Download the Opens PDF in New WindowChange of Ownership form (Adobe PDF)
• Print, fill out and mail the form to:

ReadyRefresh
PO Box 30139
College Station, TX 77842

How do I update my email address?

Just log into your account and go to My Profile in Account Settings. Select Account Details and you’ll see where to edit your email address. Piece of cake!

Where do I modify my preferences about receiving invoices, email delivery reminders and promotions?

Log into your account and select Notification Preferences in the Account Dashboard section. There, you can update your opt in/out status for service-related updates along with:
- invoice reminders
- delivery notifications
- promotional emails with exclusive offers
- new products

You can view invoices online in the My Invoices section of the Account Settings.

What happens if I move?

Simply update your address, and we’ll take care of the rest. ReadyRefresh^® delivers to homes and offices all across the United States. Your favorite beverages will be available and delivered straight to your door. A new Delivery Service Professional may process the deliveries.

To change your existing address, please fill out the Add or Change Address form

Can I have deliveries to more than one address?

Yes, you can have separate orders delivered to different addresses. Just go to your Account page and add an additional address, or simply add a new delivery address when you confirm your order at checkout. Please note that you cannot deliver partial orders to multiple addresses.

Account Documents and Forms

These documents and forms make it easy to update the information on your account when necessary.

Opens PDF in New WindowChange of Ownership forms can be easily downloaded and printed in order to transfer your account to another person or company.

The W-9 Form, or Request for Taxpayer Identification Number and Certification form, is generally by businesses to file an information return with the IRS on reportable payments made to others.

Payment Options

What are my payment options?

When you establish recurring delivery service with ReadyRefresh, we will process convenient automatic recurring payments via credit or debit card to settle your balance after delivery.

If for any reason you need to make a one-time payment, you can make a payment through our website or mobile app with a credit or debit card. You may also call and make a payment over our secure IVR system or with an agent.

Additionally, mailing a payment to us using a check or money order is also an option. Please make the check or money order payable to ReadyRefresh and refer to your invoice for the payment address.

How do automatic payments work?

Choose automatic payments and you will never need to worry about paying your bill on time again. We will charge the due amount for your billing period to your credit or debit card. Billed amounts may vary depending on the quantities and services you've ordered within a billing period. Surcharges and fees may apply.

You can also contact a ReadyRefresh^® Customer Service Representative at 1-800-274-5282 for help.

How do I know that my payment has been processed?

After submitting your payment, you will see the amount paid on the confirmation page. If you do not see a confirmation page, your payment was not processed. Please check that your email address is up to date and enable notifications. We will also send electronic payment confirmations.

How will you bill me?

You have two options for billing! You can choose to receive a copy of your invoice through the US mail. However, we recommend signing up for Paperless Billing. With Paperless Billing, you’ll be able to see your invoice faster via email while saving a tree or two in the process.

What is a pre-delivery credit card authorization hold?

A pre-delivery credit card authorization validates information with your credit card company such as your credit card number, status, and available credit line to cover the amount of your upcoming delivery. At this point your card has not been charged, but there will be a hold for that dollar amount, reducing your available credit line, pending your upcoming delivery. The actual charge for the amount will not occur until after your delivery is made.

Also, please note that before authorizing your credit card, your credit card company may attempt to contact you for additional information.

What happens to my pre-delivery credit card authorization hold if my order is cancelled/skipped?

If your delivery is cancelled/skipped for any reason the amount of the hold will expire. However, please keep in mind that timing for the funds to be available again will vary depending upon the issuing credit card company’s timeframe and may take up to a billing cycle to be available again.

If you would like to find out more about the timeframe you can expect, we recommend getting in touch with your credit card company.

Why was my credit card unable to be authorized?

There are many reasons why a credit card company may not return a successful authorization. Common reasons include:

• Insufficient funds available to cover the amount of the upcoming delivery
• Card information on file is no longer valid, i.e., account was closed or has expired
• Credit card company would like contact with credit card holder for validation

To find out why your card specifically did not authorize, please contact your credit card company.

Taxes, Surcharges and Fees

Surcharges and Fees

How much are your delivery fees?

ReadyRefresh charges per delivery and may apply additional fees for deliveries requested on specific dates. Please refer to our Terms and ConditionsOpens in new window for more specifics.

California Redemption Value (CRV)

The California Redemption Value program includes:

• most carbonated beverage containers
• juice and water containers

California consumers will pay CRV when purchasing:

• aluminum
• glass
• plastic
• bimetal beverage containers

For full reimbursement, redeem the empty containers at your local CA recycling center.

Account Deposit Fee

This is a one-time, fully refundable deposit that covers our 3- and 5-gallon bottles. As a customer, you are responsible for the return and condition of these bottles.

Taxes

Depending on your location, taxes and state bottle deposits will be charged as required by state laws. Please reference your state tax laws for further details.

Canceling My Service

Can I cancel my ReadyRefresh^® service at any time? Are there penalties?

We don't want to lose you, but if you need to cancel your delivery service, we’re here to help! Please contact our Customer Service team through a phone call or log into your Ready Refresh account and send us a chat. Our representatives will arrange a final pickup of equipment (if necessary) and close your account once your account details have been verified. Certain fees and restrictions may apply. You can review those details in the Terms and Conditions of ServiceOpens in new window before cancellation.

Phone: 475-337-6279
Hours of Operation
Monday-Friday 8am-6pm local time

Live chat:
Hours of Operation
Monday-Friday 8am-6pm local time
Sat & Sun 9am-4pm local time

Are there early termination fees?

Depending on your account, certain fees and/or restrictions may apply. You can review those details in the Terms and Conditions of ServiceOpens in new window section prior to cancellation.

Additional Questions

How long will it take to get my ReadyRefresh^® delivery?

Normally, it only takes about 2-3 days after you place your order. However, in some areas, you can take advantage of same-day delivery.

How do I change my delivery frequency?

Have we been visiting you too much? Sorry, we just love our customers is all. If you want to switch from a recurring delivery schedule to choosing single delivery dates, we make it very easy. Give us a call at 1-800-274-5282 and we can switch your account from a recurring delivery schedule to a one-time delivery basis. Be sure to keep your online account username and password handy so you can choose the next time you want to place an order.

How do I Reschedule or Skip a delivery?

Rescheduling a delivery is simple. Just pick a day that works better for you, or simply skip a delivery and let us know when you need more.

If I am moving to a new address, do I need to cancel the account at my current address?

To change your existing address, please fill out the Add or Change Address form. We'll take care of the rest.

How do I stop deliveries for a long period of time?

We have customers who leave town for weeks or even months at a time. If this happens, just tell us when you want to stop receiving deliveries, and then start receiving them again. It's that simple. Contact Customer Support at 1-800-274-5282.

How do I modify/edit the products in my recurring orders?

We make it easy to modify the products you receive on a regular basis. Simply log into your account and access My Recurring ProductsOpens in new window.

How do I schedule a date for my water dispenser to be picked up?

If you'd like to return a rented dispenser or schedule a dispenser cleaning service, simply log in and access My EquipmentOpens in new window.

How do I change the name of the owner on my account?

Just update us with the new contact name by filling out the Opens PDF in New Windowforms.

How do I change my method of payment?

Changing the way you pay your bills is easy with the variety of options we provide. Choose one that works best for you in the Saved Payment Methods section.

Can I provide delivery instructions to my delivery driver?

Yes, you can let us know the best location to place your delivery and how to let you know when the delivery has arrived. Update your delivery instructions or delivery notification preferences in the My Account section under Delivery Settings.

I am canceling service but I’d like to buy my dispenser. Can I do that?

Yes, you can. If you want to hang onto the dispenser for future use, be sure to let our Customer Service Representative know that you’d like to purchase it before canceling the account. 1-800-274-5282.