Frequently Asked Questions

General Questions

Still have a question?

Deliveries, Bottle Returns and Recycling

Understanding the Basics

How will I know when to expect my delivery?

We have different ways of keeping you up to date on your next delivery. We'll send a delivery reminder e-mail five days before your delivery to give you ample time to make changes or add additional products. You can also receive a text, phone call or set up notifications through the ReadyRefresh app. You can also always access your current delivery schedule online by navigating to My account → Manage Deliveries.

If your recurring order falls on a holiday, it will automatically be updated on your schedule.

What if I live in a secure building?

There is a good chance that your route driver is familiar with the security procedures involved in delivering to your location. You can further help us by providing delivery instructions for your ReadyRefresh deliveries. Go to My Account → Account Dashboard → Delivery Settings and fill out the Instructions section.

In rare cases where security measures make it impossible for us to make deliveries, we will cancel your account at no charge to you.

Do I have to be at my home or office to receive my delivery?

Nope, you tell us what you want and we'll bring it right to your door. With current Covid-19 protocols in place, we are operating in a touchless environment. Even if you ordered a dispenser, no one needs to be home for the delivery. We'll deliver your dispenser right to your doorstep and will leave it outside of your home. Don't worry! Instructions are on the packaging for easy set up!

Note: If our driver is unable to leave the dispenser at your front door for any reason, we will contact you to re-schedule the delivery.

Can I change the number of water bottles I receive per delivery?

Of course! To adapt the items or quantities for your recurring orders, please go to Recurring ProductsOpens in new window.

If you'd like to change one particular delivery, you can do so by going to My Account → Manage Deliveries section of our website. Here you can edit the delivery you wish to change.

Who should I contact for ReadyRefresh® complaints or delivery problems?

Please visit the Contact UsOpens in new window page or call our call center directly at 1-800-274-5282.

Rescheduling, Adding, Skipping or Suspending Deliveries

How do I Add, Skip or Reschedule a delivery?

It’s easy! Just go to the Manage DeliveriesOpens in new window section of your online account and pick a day that works better for you. There, you’ll also have the option to cancel, skip or add a delivery.

Note: Skipped deliveries may be subject to certain fees and restrictions, see Terms and Conditions of ServiceOpens in new window.

Bottle Returns and Recycling

What do I do with my empty 3- or 5-gallon bottles?

Most of our customers return their empty bottles for refill. You can prepare your empty 3- and 5-gallon bottles and we'll pick them up for you each time we deliver. As an alternative, you can schedule a bottle pick-up.

In some areas, you may be charged a small bottle deposit for each full water bottle you receive. Don't worry! Your account will always be credited for bottles you've returned to us.

What is your bottle deposit policy?

For detailed information about our bottle deposit policy, please check the Terms and ConditionsOpens in new window.

Are your 3- and 5-gallon bottles recycled and reused?

The only thing we love as much as our customers is our planet. In an effort to reduce waste and care for the environment, BlueTriton Brands, Inc. has instituted various programs that decrease the amount of raw materials used in our bottling process. Among these programs is the reuse of our 3- and 5-gallon containers — in fact, our company leads the industry in the reuse of these containers. They are returnable and can be washed, sanitized, and reused many times over their life span. We recycle these bottles ourselves, using extensive inspection and sanitation procedures.

Deliveries, Bottle Returns and Recycling

Understanding the Basics

How will I know when to expect my delivery?

We have different ways of keeping you up to date on your next delivery. We'll send a delivery reminder e-mail five days before your delivery to give you ample time to make changes or add additional products. You can also receive a text, phone call or set up notifications through the ReadyRefresh app. You can also always access your current delivery schedule online by navigating to My account → Manage Deliveries.

If your recurring order falls on a holiday, it will automatically be updated on your schedule.

What if I live in a secure building?

There is a good chance that your route driver is familiar with the security procedures involved in delivering to your location. You can further help us by providing delivery instructions for your ReadyRefresh deliveries. Go to My Account → Account Dashboard → Delivery Settings and fill out the Instructions section.

In rare cases where security measures make it impossible for us to make deliveries, we will cancel your account at no charge to you.

Do I have to be at my home or office to receive my delivery?

Nope, you tell us what you want and we'll bring it right to your door. With current Covid-19 protocols in place, we are operating in a touchless environment. Even if you ordered a dispenser, no one needs to be home for the delivery. We'll deliver your dispenser right to your doorstep and will leave it outside of your home. Don't worry! Instructions are on the packaging for easy set up!

Note: If our driver is unable to leave the dispenser at your front door for any reason, we will contact you to re-schedule the delivery.

Can I change the number of water bottles I receive per delivery?

Of course! To adapt the items or quantities for your recurring orders, please go to Recurring ProductsOpens in new window.

If you'd like to change one particular delivery, you can do so by going to My Account → Manage Deliveries section of our website. Here you can edit the delivery you wish to change.

Who should I contact for ReadyRefresh® complaints or delivery problems?

Please visit the Contact UsOpens in new window page or call our call center directly at 1-800-274-5282.

Rescheduling, Adding, Skipping or Suspending Deliveries

How do I Add, Skip or Reschedule a delivery?

It’s easy! Just go to the Manage DeliveriesOpens in new window section of your online account and pick a day that works better for you. There, you’ll also have the option to cancel, skip or add a delivery.

Note: Skipped deliveries may be subject to certain fees and restrictions, see Terms and Conditions of ServiceOpens in new window.

Bottle Returns and Recycling

What do I do with my empty 3- or 5-gallon bottles?

Most of our customers return their empty bottles for refill. You can prepare your empty 3- and 5-gallon bottles and we'll pick them up for you each time we deliver. As an alternative, you can schedule a bottle pick-up.

In some areas, you may be charged a small bottle deposit for each full water bottle you receive. Don't worry! Your account will always be credited for bottles you've returned to us.

What is your bottle deposit policy?

For detailed information about our bottle deposit policy, please check the Terms and ConditionsOpens in new window.

Are your 3- and 5-gallon bottles recycled and reused?

The only thing we love as much as our customers is our planet. In an effort to reduce waste and care for the environment, BlueTriton Brands, Inc. has instituted various programs that decrease the amount of raw materials used in our bottling process. Among these programs is the reuse of our 3- and 5-gallon containers — in fact, our company leads the industry in the reuse of these containers. They are returnable and can be washed, sanitized, and reused many times over their life span. We recycle these bottles ourselves, using extensive inspection and sanitation procedures.

Deliveries, Bottle Returns and Recycling

Understanding the Basics

How will I know when to expect my delivery?

We have different ways of keeping you up to date on your next delivery. We'll send a delivery reminder e-mail five days before your delivery to give you ample time to make changes or add additional products. You can also receive a text, phone call or set up notifications through the ReadyRefresh app. You can also always access your current delivery schedule online by navigating to My account → Manage Deliveries.

If your recurring order falls on a holiday, it will automatically be updated on your schedule.

What if I live in a secure building?

There is a good chance that your route driver is familiar with the security procedures involved in delivering to your location. You can further help us by providing delivery instructions for your ReadyRefresh deliveries. Go to My Account → Account Dashboard → Delivery Settings and fill out the Instructions section.

In rare cases where security measures make it impossible for us to make deliveries, we will cancel your account at no charge to you.

Do I have to be at my home or office to receive my delivery?

Nope, you tell us what you want and we'll bring it right to your door. With current Covid-19 protocols in place, we are operating in a touchless environment. Even if you ordered a dispenser, no one needs to be home for the delivery. We'll deliver your dispenser right to your doorstep and will leave it outside of your home. Don't worry! Instructions are on the packaging for easy set up!

Note: If our driver is unable to leave the dispenser at your front door for any reason, we will contact you to re-schedule the delivery.

Can I change the number of water bottles I receive per delivery?

Of course! To adapt the items or quantities for your recurring orders, please go to Recurring ProductsOpens in new window.

If you'd like to change one particular delivery, you can do so by going to My Account → Manage Deliveries section of our website. Here you can edit the delivery you wish to change.

Who should I contact for ReadyRefresh® complaints or delivery problems?

Please visit the Contact UsOpens in new window page or call our call center directly at 1-800-274-5282.

Rescheduling, Adding, Skipping or Suspending Deliveries

How do I Add, Skip or Reschedule a delivery?

It’s easy! Just go to the Manage DeliveriesOpens in new window section of your online account and pick a day that works better for you. There, you’ll also have the option to cancel, skip or add a delivery.

Note: Skipped deliveries may be subject to certain fees and restrictions, see Terms and Conditions of ServiceOpens in new window.

Bottle Returns and Recycling

What do I do with my empty 3- or 5-gallon bottles?

Most of our customers return their empty bottles for refill. You can prepare your empty 3- and 5-gallon bottles and we'll pick them up for you each time we deliver. As an alternative, you can schedule a bottle pick-up.

In some areas, you may be charged a small bottle deposit for each full water bottle you receive. Don't worry! Your account will always be credited for bottles you've returned to us.

What is your bottle deposit policy?

For detailed information about our bottle deposit policy, please check the Terms and ConditionsOpens in new window.

Are your 3- and 5-gallon bottles recycled and reused?

The only thing we love as much as our customers is our planet. In an effort to reduce waste and care for the environment, BlueTriton Brands, Inc. has instituted various programs that decrease the amount of raw materials used in our bottling process. Among these programs is the reuse of our 3- and 5-gallon containers — in fact, our company leads the industry in the reuse of these containers. They are returnable and can be washed, sanitized, and reused many times over their life span. We recycle these bottles ourselves, using extensive inspection and sanitation procedures.

Deliveries, Bottle Returns and Recycling

Understanding the Basics

How will I know when to expect my delivery?

We have different ways of keeping you up to date on your next delivery. We'll send a delivery reminder e-mail five days before your delivery to give you ample time to make changes or add additional products. You can also receive a text, phone call or set up notifications through the ReadyRefresh app. You can also always access your current delivery schedule online by navigating to My account → Manage Deliveries.

If your recurring order falls on a holiday, it will automatically be updated on your schedule.

What if I live in a secure building?

There is a good chance that your route driver is familiar with the security procedures involved in delivering to your location. You can further help us by providing delivery instructions for your ReadyRefresh deliveries. Go to My Account → Account Dashboard → Delivery Settings and fill out the Instructions section.

In rare cases where security measures make it impossible for us to make deliveries, we will cancel your account at no charge to you.

Do I have to be at my home or office to receive my delivery?

Nope, you tell us what you want and we'll bring it right to your door. With current Covid-19 protocols in place, we are operating in a touchless environment. Even if you ordered a dispenser, no one needs to be home for the delivery. We'll deliver your dispenser right to your doorstep and will leave it outside of your home. Don't worry! Instructions are on the packaging for easy set up!

Note: If our driver is unable to leave the dispenser at your front door for any reason, we will contact you to re-schedule the delivery.

Can I change the number of water bottles I receive per delivery?

Of course! To adapt the items or quantities for your recurring orders, please go to Recurring ProductsOpens in new window.

If you'd like to change one particular delivery, you can do so by going to My Account → Manage Deliveries section of our website. Here you can edit the delivery you wish to change.

Who should I contact for ReadyRefresh® complaints or delivery problems?

Please visit the Contact UsOpens in new window page or call our call center directly at 1-800-274-5282.

Rescheduling, Adding, Skipping or Suspending Deliveries

How do I Add, Skip or Reschedule a delivery?

It’s easy! Just go to the Manage DeliveriesOpens in new window section of your online account and pick a day that works better for you. There, you’ll also have the option to cancel, skip or add a delivery.

Note: Skipped deliveries may be subject to certain fees and restrictions, see Terms and Conditions of ServiceOpens in new window.

Bottle Returns and Recycling

What do I do with my empty 3- or 5-gallon bottles?

Most of our customers return their empty bottles for refill. You can prepare your empty 3- and 5-gallon bottles and we'll pick them up for you each time we deliver. As an alternative, you can schedule a bottle pick-up.

In some areas, you may be charged a small bottle deposit for each full water bottle you receive. Don't worry! Your account will always be credited for bottles you've returned to us.

What is your bottle deposit policy?

For detailed information about our bottle deposit policy, please check the Terms and ConditionsOpens in new window.

Are your 3- and 5-gallon bottles recycled and reused?

The only thing we love as much as our customers is our planet. In an effort to reduce waste and care for the environment, BlueTriton Brands, Inc. has instituted various programs that decrease the amount of raw materials used in our bottling process. Among these programs is the reuse of our 3- and 5-gallon containers — in fact, our company leads the industry in the reuse of these containers. They are returnable and can be washed, sanitized, and reused many times over their life span. We recycle these bottles ourselves, using extensive inspection and sanitation procedures.

Deliveries, Bottle Returns and Recycling

Understanding the Basics

How will I know when to expect my delivery?

We have different ways of keeping you up to date on your next delivery. We'll send a delivery reminder e-mail five days before your delivery to give you ample time to make changes or add additional products. You can also receive a text, phone call or set up notifications through the ReadyRefresh app. You can also always access your current delivery schedule online by navigating to My account → Manage Deliveries.

If your recurring order falls on a holiday, it will automatically be updated on your schedule.

What if I live in a secure building?

There is a good chance that your route driver is familiar with the security procedures involved in delivering to your location. You can further help us by providing delivery instructions for your ReadyRefresh deliveries. Go to My Account → Account Dashboard → Delivery Settings and fill out the Instructions section.

In rare cases where security measures make it impossible for us to make deliveries, we will cancel your account at no charge to you.

Do I have to be at my home or office to receive my delivery?

Nope, you tell us what you want and we'll bring it right to your door. With current Covid-19 protocols in place, we are operating in a touchless environment. Even if you ordered a dispenser, no one needs to be home for the delivery. We'll deliver your dispenser right to your doorstep and will leave it outside of your home. Don't worry! Instructions are on the packaging for easy set up!

Note: If our driver is unable to leave the dispenser at your front door for any reason, we will contact you to re-schedule the delivery.

Can I change the number of water bottles I receive per delivery?

Of course! To adapt the items or quantities for your recurring orders, please go to Recurring ProductsOpens in new window.

If you'd like to change one particular delivery, you can do so by going to My Account → Manage Deliveries section of our website. Here you can edit the delivery you wish to change.

Who should I contact for ReadyRefresh® complaints or delivery problems?

Please visit the Contact UsOpens in new window page or call our call center directly at 1-800-274-5282.

Rescheduling, Adding, Skipping or Suspending Deliveries

How do I Add, Skip or Reschedule a delivery?

It’s easy! Just go to the Manage DeliveriesOpens in new window section of your online account and pick a day that works better for you. There, you’ll also have the option to cancel, skip or add a delivery.

Note: Skipped deliveries may be subject to certain fees and restrictions, see Terms and Conditions of ServiceOpens in new window.

Bottle Returns and Recycling

What do I do with my empty 3- or 5-gallon bottles?

Most of our customers return their empty bottles for refill. You can prepare your empty 3- and 5-gallon bottles and we'll pick them up for you each time we deliver. As an alternative, you can schedule a bottle pick-up.

In some areas, you may be charged a small bottle deposit for each full water bottle you receive. Don't worry! Your account will always be credited for bottles you've returned to us.

What is your bottle deposit policy?

For detailed information about our bottle deposit policy, please check the Terms and ConditionsOpens in new window.

Are your 3- and 5-gallon bottles recycled and reused?

The only thing we love as much as our customers is our planet. In an effort to reduce waste and care for the environment, BlueTriton Brands, Inc. has instituted various programs that decrease the amount of raw materials used in our bottling process. Among these programs is the reuse of our 3- and 5-gallon containers — in fact, our company leads the industry in the reuse of these containers. They are returnable and can be washed, sanitized, and reused many times over their life span. We recycle these bottles ourselves, using extensive inspection and sanitation procedures.

Deliveries, Bottle Returns and Recycling

Understanding the Basics

How will I know when to expect my delivery?

We have different ways of keeping you up to date on your next delivery. We'll send a delivery reminder e-mail five days before your delivery to give you ample time to make changes or add additional products. You can also receive a text, phone call or set up notifications through the ReadyRefresh app. You can also always access your current delivery schedule online by navigating to My account → Manage Deliveries.

If your recurring order falls on a holiday, it will automatically be updated on your schedule.

What if I live in a secure building?

There is a good chance that your route driver is familiar with the security procedures involved in delivering to your location. You can further help us by providing delivery instructions for your ReadyRefresh deliveries. Go to My Account → Account Dashboard → Delivery Settings and fill out the Instructions section.

In rare cases where security measures make it impossible for us to make deliveries, we will cancel your account at no charge to you.

Do I have to be at my home or office to receive my delivery?

Nope, you tell us what you want and we'll bring it right to your door. With current Covid-19 protocols in place, we are operating in a touchless environment. Even if you ordered a dispenser, no one needs to be home for the delivery. We'll deliver your dispenser right to your doorstep and will leave it outside of your home. Don't worry! Instructions are on the packaging for easy set up!

Note: If our driver is unable to leave the dispenser at your front door for any reason, we will contact you to re-schedule the delivery.

Can I change the number of water bottles I receive per delivery?

Of course! To adapt the items or quantities for your recurring orders, please go to Recurring ProductsOpens in new window.

If you'd like to change one particular delivery, you can do so by going to My Account → Manage Deliveries section of our website. Here you can edit the delivery you wish to change.

Who should I contact for ReadyRefresh® complaints or delivery problems?

Please visit the Contact UsOpens in new window page or call our call center directly at 1-800-274-5282.

Rescheduling, Adding, Skipping or Suspending Deliveries

How do I Add, Skip or Reschedule a delivery?

It’s easy! Just go to the Manage DeliveriesOpens in new window section of your online account and pick a day that works better for you. There, you’ll also have the option to cancel, skip or add a delivery.

Note: Skipped deliveries may be subject to certain fees and restrictions, see Terms and Conditions of ServiceOpens in new window.

Bottle Returns and Recycling

What do I do with my empty 3- or 5-gallon bottles?

Most of our customers return their empty bottles for refill. You can prepare your empty 3- and 5-gallon bottles and we'll pick them up for you each time we deliver. As an alternative, you can schedule a bottle pick-up.

In some areas, you may be charged a small bottle deposit for each full water bottle you receive. Don't worry! Your account will always be credited for bottles you've returned to us.

What is your bottle deposit policy?

For detailed information about our bottle deposit policy, please check the Terms and ConditionsOpens in new window.

Are your 3- and 5-gallon bottles recycled and reused?

The only thing we love as much as our customers is our planet. In an effort to reduce waste and care for the environment, BlueTriton Brands, Inc. has instituted various programs that decrease the amount of raw materials used in our bottling process. Among these programs is the reuse of our 3- and 5-gallon containers — in fact, our company leads the industry in the reuse of these containers. They are returnable and can be washed, sanitized, and reused many times over their life span. We recycle these bottles ourselves, using extensive inspection and sanitation procedures.

Deliveries, Bottle Returns and Recycling

Understanding the Basics

How will I know when to expect my delivery?

We have different ways of keeping you up to date on your next delivery. We'll send a delivery reminder e-mail five days before your delivery to give you ample time to make changes or add additional products. You can also receive a text, phone call or set up notifications through the ReadyRefresh app. You can also always access your current delivery schedule online by navigating to My account → Manage Deliveries.

If your recurring order falls on a holiday, it will automatically be updated on your schedule.

What if I live in a secure building?

There is a good chance that your route driver is familiar with the security procedures involved in delivering to your location. You can further help us by providing delivery instructions for your ReadyRefresh deliveries. Go to My Account → Account Dashboard → Delivery Settings and fill out the Instructions section.

In rare cases where security measures make it impossible for us to make deliveries, we will cancel your account at no charge to you.

Do I have to be at my home or office to receive my delivery?

Nope, you tell us what you want and we'll bring it right to your door. With current Covid-19 protocols in place, we are operating in a touchless environment. Even if you ordered a dispenser, no one needs to be home for the delivery. We'll deliver your dispenser right to your doorstep and will leave it outside of your home. Don't worry! Instructions are on the packaging for easy set up!

Note: If our driver is unable to leave the dispenser at your front door for any reason, we will contact you to re-schedule the delivery.

Can I change the number of water bottles I receive per delivery?

Of course! To adapt the items or quantities for your recurring orders, please go to Recurring ProductsOpens in new window.

If you'd like to change one particular delivery, you can do so by going to My Account → Manage Deliveries section of our website. Here you can edit the delivery you wish to change.

Who should I contact for ReadyRefresh® complaints or delivery problems?

Please visit the Contact UsOpens in new window page or call our call center directly at 1-800-274-5282.

Rescheduling, Adding, Skipping or Suspending Deliveries

How do I Add, Skip or Reschedule a delivery?

It’s easy! Just go to the Manage DeliveriesOpens in new window section of your online account and pick a day that works better for you. There, you’ll also have the option to cancel, skip or add a delivery.

Note: Skipped deliveries may be subject to certain fees and restrictions, see Terms and Conditions of ServiceOpens in new window.

Bottle Returns and Recycling

What do I do with my empty 3- or 5-gallon bottles?

Most of our customers return their empty bottles for refill. You can prepare your empty 3- and 5-gallon bottles and we'll pick them up for you each time we deliver. As an alternative, you can schedule a bottle pick-up.

In some areas, you may be charged a small bottle deposit for each full water bottle you receive. Don't worry! Your account will always be credited for bottles you've returned to us.

What is your bottle deposit policy?

For detailed information about our bottle deposit policy, please check the Terms and ConditionsOpens in new window.

Are your 3- and 5-gallon bottles recycled and reused?

The only thing we love as much as our customers is our planet. In an effort to reduce waste and care for the environment, BlueTriton Brands, Inc. has instituted various programs that decrease the amount of raw materials used in our bottling process. Among these programs is the reuse of our 3- and 5-gallon containers — in fact, our company leads the industry in the reuse of these containers. They are returnable and can be washed, sanitized, and reused many times over their life span. We recycle these bottles ourselves, using extensive inspection and sanitation procedures.

Deliveries, Bottle Returns and Recycling

Understanding the Basics

How will I know when to expect my delivery?

We have different ways of keeping you up to date on your next delivery. We'll send a delivery reminder e-mail five days before your delivery to give you ample time to make changes or add additional products. You can also receive a text, phone call or set up notifications through the ReadyRefresh app. You can also always access your current delivery schedule online by navigating to My account → Manage Deliveries.

If your recurring order falls on a holiday, it will automatically be updated on your schedule.

What if I live in a secure building?

There is a good chance that your route driver is familiar with the security procedures involved in delivering to your location. You can further help us by providing delivery instructions for your ReadyRefresh deliveries. Go to My Account → Account Dashboard → Delivery Settings and fill out the Instructions section.

In rare cases where security measures make it impossible for us to make deliveries, we will cancel your account at no charge to you.

Do I have to be at my home or office to receive my delivery?

Nope, you tell us what you want and we'll bring it right to your door. With current Covid-19 protocols in place, we are operating in a touchless environment. Even if you ordered a dispenser, no one needs to be home for the delivery. We'll deliver your dispenser right to your doorstep and will leave it outside of your home. Don't worry! Instructions are on the packaging for easy set up!

Note: If our driver is unable to leave the dispenser at your front door for any reason, we will contact you to re-schedule the delivery.

Can I change the number of water bottles I receive per delivery?

Of course! To adapt the items or quantities for your recurring orders, please go to Recurring ProductsOpens in new window.

If you'd like to change one particular delivery, you can do so by going to My Account → Manage Deliveries section of our website. Here you can edit the delivery you wish to change.

Who should I contact for ReadyRefresh® complaints or delivery problems?

Please visit the Contact UsOpens in new window page or call our call center directly at 1-800-274-5282.

Rescheduling, Adding, Skipping or Suspending Deliveries

How do I Add, Skip or Reschedule a delivery?

It’s easy! Just go to the Manage DeliveriesOpens in new window section of your online account and pick a day that works better for you. There, you’ll also have the option to cancel, skip or add a delivery.

Note: Skipped deliveries may be subject to certain fees and restrictions, see Terms and Conditions of ServiceOpens in new window.

Bottle Returns and Recycling

What do I do with my empty 3- or 5-gallon bottles?

Most of our customers return their empty bottles for refill. You can prepare your empty 3- and 5-gallon bottles and we'll pick them up for you each time we deliver. As an alternative, you can schedule a bottle pick-up.

In some areas, you may be charged a small bottle deposit for each full water bottle you receive. Don't worry! Your account will always be credited for bottles you've returned to us.

What is your bottle deposit policy?

For detailed information about our bottle deposit policy, please check the Terms and ConditionsOpens in new window.

Are your 3- and 5-gallon bottles recycled and reused?

The only thing we love as much as our customers is our planet. In an effort to reduce waste and care for the environment, BlueTriton Brands, Inc. has instituted various programs that decrease the amount of raw materials used in our bottling process. Among these programs is the reuse of our 3- and 5-gallon containers — in fact, our company leads the industry in the reuse of these containers. They are returnable and can be washed, sanitized, and reused many times over their life span. We recycle these bottles ourselves, using extensive inspection and sanitation procedures.

Deliveries, Bottle Returns and Recycling

Understanding the Basics

How will I know when to expect my delivery?

We have different ways of keeping you up to date on your next delivery. We'll send a delivery reminder e-mail five days before your delivery to give you ample time to make changes or add additional products. You can also receive a text, phone call or set up notifications through the ReadyRefresh app. You can also always access your current delivery schedule online by navigating to My account → Manage Deliveries.

If your recurring order falls on a holiday, it will automatically be updated on your schedule.

What if I live in a secure building?

There is a good chance that your route driver is familiar with the security procedures involved in delivering to your location. You can further help us by providing delivery instructions for your ReadyRefresh deliveries. Go to My Account → Account Dashboard → Delivery Settings and fill out the Instructions section.

In rare cases where security measures make it impossible for us to make deliveries, we will cancel your account at no charge to you.

Do I have to be at my home or office to receive my delivery?

Nope, you tell us what you want and we'll bring it right to your door. With current Covid-19 protocols in place, we are operating in a touchless environment. Even if you ordered a dispenser, no one needs to be home for the delivery. We'll deliver your dispenser right to your doorstep and will leave it outside of your home. Don't worry! Instructions are on the packaging for easy set up!

Note: If our driver is unable to leave the dispenser at your front door for any reason, we will contact you to re-schedule the delivery.

Can I change the number of water bottles I receive per delivery?

Of course! To adapt the items or quantities for your recurring orders, please go to Recurring ProductsOpens in new window.

If you'd like to change one particular delivery, you can do so by going to My Account → Manage Deliveries section of our website. Here you can edit the delivery you wish to change.

Who should I contact for ReadyRefresh® complaints or delivery problems?

Please visit the Contact UsOpens in new window page or call our call center directly at 1-800-274-5282.

Rescheduling, Adding, Skipping or Suspending Deliveries

How do I Add, Skip or Reschedule a delivery?

It’s easy! Just go to the Manage DeliveriesOpens in new window section of your online account and pick a day that works better for you. There, you’ll also have the option to cancel, skip or add a delivery.

Note: Skipped deliveries may be subject to certain fees and restrictions, see Terms and Conditions of ServiceOpens in new window.

Bottle Returns and Recycling

What do I do with my empty 3- or 5-gallon bottles?

Most of our customers return their empty bottles for refill. You can prepare your empty 3- and 5-gallon bottles and we'll pick them up for you each time we deliver. As an alternative, you can schedule a bottle pick-up.

In some areas, you may be charged a small bottle deposit for each full water bottle you receive. Don't worry! Your account will always be credited for bottles you've returned to us.

What is your bottle deposit policy?

For detailed information about our bottle deposit policy, please check the Terms and ConditionsOpens in new window.

Are your 3- and 5-gallon bottles recycled and reused?

The only thing we love as much as our customers is our planet. In an effort to reduce waste and care for the environment, BlueTriton Brands, Inc. has instituted various programs that decrease the amount of raw materials used in our bottling process. Among these programs is the reuse of our 3- and 5-gallon containers — in fact, our company leads the industry in the reuse of these containers. They are returnable and can be washed, sanitized, and reused many times over their life span. We recycle these bottles ourselves, using extensive inspection and sanitation procedures.

Deliveries, Bottle Returns and Recycling

Understanding the Basics

How will I know when to expect my delivery?

We have different ways of keeping you up to date on your next delivery. We'll send a delivery reminder e-mail five days before your delivery to give you ample time to make changes or add additional products. You can also receive a text, phone call or set up notifications through the ReadyRefresh app. You can also always access your current delivery schedule online by navigating to My account → Manage Deliveries.

If your recurring order falls on a holiday, it will automatically be updated on your schedule.

What if I live in a secure building?

There is a good chance that your route driver is familiar with the security procedures involved in delivering to your location. You can further help us by providing delivery instructions for your ReadyRefresh deliveries. Go to My Account → Account Dashboard → Delivery Settings and fill out the Instructions section.

In rare cases where security measures make it impossible for us to make deliveries, we will cancel your account at no charge to you.

Do I have to be at my home or office to receive my delivery?

Nope, you tell us what you want and we'll bring it right to your door. With current Covid-19 protocols in place, we are operating in a touchless environment. Even if you ordered a dispenser, no one needs to be home for the delivery. We'll deliver your dispenser right to your doorstep and will leave it outside of your home. Don't worry! Instructions are on the packaging for easy set up!

Note: If our driver is unable to leave the dispenser at your front door for any reason, we will contact you to re-schedule the delivery.

Can I change the number of water bottles I receive per delivery?

Of course! To adapt the items or quantities for your recurring orders, please go to Recurring ProductsOpens in new window.

If you'd like to change one particular delivery, you can do so by going to My Account → Manage Deliveries section of our website. Here you can edit the delivery you wish to change.

Who should I contact for ReadyRefresh® complaints or delivery problems?

Please visit the Contact UsOpens in new window page or call our call center directly at 1-800-274-5282.

Rescheduling, Adding, Skipping or Suspending Deliveries

How do I Add, Skip or Reschedule a delivery?

It’s easy! Just go to the Manage DeliveriesOpens in new window section of your online account and pick a day that works better for you. There, you’ll also have the option to cancel, skip or add a delivery.

Note: Skipped deliveries may be subject to certain fees and restrictions, see Terms and Conditions of ServiceOpens in new window.

Bottle Returns and Recycling

What do I do with my empty 3- or 5-gallon bottles?

Most of our customers return their empty bottles for refill. You can prepare your empty 3- and 5-gallon bottles and we'll pick them up for you each time we deliver. As an alternative, you can schedule a bottle pick-up.

In some areas, you may be charged a small bottle deposit for each full water bottle you receive. Don't worry! Your account will always be credited for bottles you've returned to us.

What is your bottle deposit policy?

For detailed information about our bottle deposit policy, please check the Terms and ConditionsOpens in new window.

Are your 3- and 5-gallon bottles recycled and reused?

The only thing we love as much as our customers is our planet. In an effort to reduce waste and care for the environment, BlueTriton Brands, Inc. has instituted various programs that decrease the amount of raw materials used in our bottling process. Among these programs is the reuse of our 3- and 5-gallon containers — in fact, our company leads the industry in the reuse of these containers. They are returnable and can be washed, sanitized, and reused many times over their life span. We recycle these bottles ourselves, using extensive inspection and sanitation procedures.

Deliveries, Bottle Returns and Recycling

Understanding the Basics

How will I know when to expect my delivery?

We have different ways of keeping you up to date on your next delivery. We'll send a delivery reminder e-mail five days before your delivery to give you ample time to make changes or add additional products. You can also receive a text, phone call or set up notifications through the ReadyRefresh app. You can also always access your current delivery schedule online by navigating to My account → Manage Deliveries.

If your recurring order falls on a holiday, it will automatically be updated on your schedule.

What if I live in a secure building?

There is a good chance that your route driver is familiar with the security procedures involved in delivering to your location. You can further help us by providing delivery instructions for your ReadyRefresh deliveries. Go to My Account → Account Dashboard → Delivery Settings and fill out the Instructions section.

In rare cases where security measures make it impossible for us to make deliveries, we will cancel your account at no charge to you.

Do I have to be at my home or office to receive my delivery?

Nope, you tell us what you want and we'll bring it right to your door. With current Covid-19 protocols in place, we are operating in a touchless environment. Even if you ordered a dispenser, no one needs to be home for the delivery. We'll deliver your dispenser right to your doorstep and will leave it outside of your home. Don't worry! Instructions are on the packaging for easy set up!

Note: If our driver is unable to leave the dispenser at your front door for any reason, we will contact you to re-schedule the delivery.

Can I change the number of water bottles I receive per delivery?

Of course! To adapt the items or quantities for your recurring orders, please go to Recurring ProductsOpens in new window.

If you'd like to change one particular delivery, you can do so by going to My Account → Manage Deliveries section of our website. Here you can edit the delivery you wish to change.

Who should I contact for ReadyRefresh® complaints or delivery problems?

Please visit the Contact UsOpens in new window page or call our call center directly at 1-800-274-5282.

Rescheduling, Adding, Skipping or Suspending Deliveries

How do I Add, Skip or Reschedule a delivery?

It’s easy! Just go to the Manage DeliveriesOpens in new window section of your online account and pick a day that works better for you. There, you’ll also have the option to cancel, skip or add a delivery.

Note: Skipped deliveries may be subject to certain fees and restrictions, see Terms and Conditions of ServiceOpens in new window.

Bottle Returns and Recycling

What do I do with my empty 3- or 5-gallon bottles?

Most of our customers return their empty bottles for refill. You can prepare your empty 3- and 5-gallon bottles and we'll pick them up for you each time we deliver. As an alternative, you can schedule a bottle pick-up.

In some areas, you may be charged a small bottle deposit for each full water bottle you receive. Don't worry! Your account will always be credited for bottles you've returned to us.

What is your bottle deposit policy?

For detailed information about our bottle deposit policy, please check the Terms and ConditionsOpens in new window.

Are your 3- and 5-gallon bottles recycled and reused?

The only thing we love as much as our customers is our planet. In an effort to reduce waste and care for the environment, BlueTriton Brands, Inc. has instituted various programs that decrease the amount of raw materials used in our bottling process. Among these programs is the reuse of our 3- and 5-gallon containers — in fact, our company leads the industry in the reuse of these containers. They are returnable and can be washed, sanitized, and reused many times over their life span. We recycle these bottles ourselves, using extensive inspection and sanitation procedures.

Deliveries, Bottle Returns and Recycling

Understanding the Basics

How will I know when to expect my delivery?

We have different ways of keeping you up to date on your next delivery. We'll send a delivery reminder e-mail five days before your delivery to give you ample time to make changes or add additional products. You can also receive a text, phone call or set up notifications through the ReadyRefresh app. You can also always access your current delivery schedule online by navigating to My account → Manage Deliveries.

If your recurring order falls on a holiday, it will automatically be updated on your schedule.

What if I live in a secure building?

There is a good chance that your route driver is familiar with the security procedures involved in delivering to your location. You can further help us by providing delivery instructions for your ReadyRefresh deliveries. Go to My Account → Account Dashboard → Delivery Settings and fill out the Instructions section.

In rare cases where security measures make it impossible for us to make deliveries, we will cancel your account at no charge to you.

Do I have to be at my home or office to receive my delivery?

Nope, you tell us what you want and we'll bring it right to your door. With current Covid-19 protocols in place, we are operating in a touchless environment. Even if you ordered a dispenser, no one needs to be home for the delivery. We'll deliver your dispenser right to your doorstep and will leave it outside of your home. Don't worry! Instructions are on the packaging for easy set up!

Note: If our driver is unable to leave the dispenser at your front door for any reason, we will contact you to re-schedule the delivery.

Can I change the number of water bottles I receive per delivery?

Of course! To adapt the items or quantities for your recurring orders, please go to Recurring ProductsOpens in new window.

If you'd like to change one particular delivery, you can do so by going to My Account → Manage Deliveries section of our website. Here you can edit the delivery you wish to change.

Who should I contact for ReadyRefresh® complaints or delivery problems?

Please visit the Contact UsOpens in new window page or call our call center directly at 1-800-274-5282.

Rescheduling, Adding, Skipping or Suspending Deliveries

How do I Add, Skip or Reschedule a delivery?

It’s easy! Just go to the Manage DeliveriesOpens in new window section of your online account and pick a day that works better for you. There, you’ll also have the option to cancel, skip or add a delivery.

Note: Skipped deliveries may be subject to certain fees and restrictions, see Terms and Conditions of ServiceOpens in new window.

Bottle Returns and Recycling

What do I do with my empty 3- or 5-gallon bottles?

Most of our customers return their empty bottles for refill. You can prepare your empty 3- and 5-gallon bottles and we'll pick them up for you each time we deliver. As an alternative, you can schedule a bottle pick-up.

In some areas, you may be charged a small bottle deposit for each full water bottle you receive. Don't worry! Your account will always be credited for bottles you've returned to us.

What is your bottle deposit policy?

For detailed information about our bottle deposit policy, please check the Terms and ConditionsOpens in new window.

Are your 3- and 5-gallon bottles recycled and reused?

The only thing we love as much as our customers is our planet. In an effort to reduce waste and care for the environment, BlueTriton Brands, Inc. has instituted various programs that decrease the amount of raw materials used in our bottling process. Among these programs is the reuse of our 3- and 5-gallon containers — in fact, our company leads the industry in the reuse of these containers. They are returnable and can be washed, sanitized, and reused many times over their life span. We recycle these bottles ourselves, using extensive inspection and sanitation procedures.

Still have a question?